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Run the Adobe Connect Online Connection Test to identify any issues with your connectivity.If the audio in the recording is not synced with the playback this could also point to a latency or connection issue. What can I do if the audio is not synced with the playback? Checking your computer Audio Wizard to test your sound connection.If the audio problem still persists, try: If your recording is not playing any audio, first check that your volume is turned up and not muted. The volume bar for a recording is located on the bottom right, beside the play bar. Why don't I hear any audio from the recording? Results from your Adobe Connect Online Connection Test.Screenshots or details of the issue you are experiencing.URL of the recording or page where you accessed the recording.Please submit a support ticket with the following information and a Refined Data Specialist will investigate further: If this does not resolve the issue, there could be a problem with the recording. Once complete, attempt to launch the recording again.
ADOBE CONNECT SUPPORT HOW TO
This utility will check the key components on your system and provide tips on how to resolve or optimize your connection. To test your connectivity and ensure you have the latest flash player run the Adobe Connect Online Connection Test. If you have issues playing the recording, or it freezes mid-way, there could be an issue with the recording or with your connectivity. What do I do if the recording won't start or freezes while viewing? If you don't already have a platform of your own, we also offer our Online School - an end-to-end solution for owners wanting manage staff, students, schedules, payments, reports and virtual classrooms in one intuitive platform.Adobe Connect recordings: Frequently asked questions Offers rich insights into how teachers and students are acting inside the class Offers a simple teaching experience (no text book required) Is made specifically for academic education - tutoring, language teaching, etc
ADOBE CONNECT SUPPORT SOFTWARE
Let me tell you a little more about our Virtual Classroom API - An elegant virtual classroom software for larger scale tutoring companies, education providers and language schools who want to be a collaborative partner, not just another number. I believe they have a WebRTC platform which is a testament to the decision we made 5 years ago, but from what we hear as of 2019, many of their customers still feel forced to use their Flash-based product.ĭoes this track record make you feel particularly confident about the speed of innovation and focus on education? Some of which we don't offer at the moment including breakout rooms, uses "our Microsoft PowerPoint plug-in Adobe Captivate and Adobe Presenter", "emoticons via mobile" and a few more. Saying that, from what I can see they do have a lot of features. And yet Adobe Connect is still largely powered by Flash in 2019? Come on." In 2017, Apple announced it would end all support of Flash by 2020. "It's been almost a decade since Apple announced it would stop installing Flash. I have to manage the schedule for the classroom which is a pain". "You pay per host so it's really expensive. "The teacher can draw on the whiteboard but it's supposed to be an interactive space. Sorry, we're not experts on their platform as we focus on transforming academic education, teaching and tutoring but these are the comments that other school owners, teachers and students have mentioned to us: We offer a simple virtual classroom that makes it easy to teach online. Sometimes it feels like you need to be a rocket surgeon to be able to use their product. We have a lot of education companies that switch to us from Adobe Connect.